Language of service encounters, the: a pragmatic-discursive approach
Auteur :
Félix-Brasdefer, J. César
Éditeur :
Cambridge University Press
ISBN :
9781107035829
Date de publication :
30 avr. 2015
Dimensions :
23,6 x 16,0 x 2,3 cm
Poids :
570 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.