Language of service encounters, the: a pragmatic-discursive approach
Auteur :
Félix-Brasdefer, J. César
Éditeur :
Cambridge University Press
ISBN :
9781108718752
Date de publication :
16 mai 2019
Dimensions :
23,0 x 15,3 x 1,8 cm
Poids :
400 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.