People love you: the real secret to delivering legendary customer experiences
Auteur :
Blount, Jeb
Éditeur :
John Wiley & Sons Inc
ISBN :
9781118433249
Date de publication :
25 janv. 2013
Dimensions :
21,8 x 14,5 x 2,5 cm
Poids :
340 g
Langue :
Anglais
Pays d'origine :
USA
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember.