How to measure anything: finding the value of intangibles in business
Auteur :
Hubbard, Douglas W.
Éditeur :
John Wiley & Sons Inc
ISBN :
9781118539279
Date de publication :
25 avr. 2014
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
1 g
Format :
book
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Shows managers how to inform themselves in order to make less risky, profitable business decisions. This book shows you how to measure those things in your own business, government agency or other organization that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, and technology risk.