Customers at work: new perspectives on interactive service work
Éditeur :
Palgrave Macmillan
ISBN :
9781137293244
Date de publication :
25 juil. 2013
Dimensions :
21,6 x 14,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.