Technologies of consumer labor: a history of self-service
Auteur :
Palm, Michael
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138186477
Date de publication :
10 nov. 2016
Dimensions :
22,9 x 15,2 cm
Poids :
385 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book documents and examines the history of technology used by consumers to serve oneself. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.