Customer service over the phone: techniques and technology for handling customers over the phone
Auteur :
Coscia, Stephen
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138412224
Date de publication :
27 juil. 2017
Dimensions :
22,9 x 15,2 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.