Tele-stress: relief for call center stress
Auteur :
Coscia, Stephen
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138412231
Date de publication :
27 juil. 2017
Dimensions :
22,9 x 15,2 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Stress in call centres can be a big problem. According to a survey, 98per cent of call centre employees experience at least one stressful call each day - mostly from irate customers. This book provides commom-sense strategies that cope with tele-stress, in order to create a more pleaseant environment.