Call center dictionary, the: the complete guide to call center and customer support technology solutions
Auteur :
Bodin, Madeline
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138412330
Date de publication :
21 août 2017
Dimensions :
22,9 x 15,2 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.