Maximizing call center performance: 136 innovative ideas for increasing productivity and customer satisfaction
Auteur :
Bodin, Madeline
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138412347
Date de publication :
27 juil. 2017
Dimensions :
23,4 x 15,6 cm
Poids :
430 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.