Total quality management for custodial operations: a guide to understanding and applying the key elements of total quality management
Auteur :
Gaudreau
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138464339
Date de publication :
18 déc. 2020
Dimensions :
28,0 x 21,0 cm
Poids :
640 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Examines Total Quality Management for the building cleaning maintenance industry. This book demonstrates how to motivate employees to improve the quality of your service. It focuses on the customer.