Healthcare value proposition: creating a culture of excellence in patient experience
Auteur :
Omachonu, Vincent K.
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138499690
Date de publication :
13 nov. 2018
Dimensions :
25,4 x 17,8 cm
Poids :
620 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service.