Re-organising service work: call centres in germany and britain
Auteur :
Shire, Karen A. / Holtgrewe, Ursula / Kerst, Christian
Éditeur :
Taylor & Francis Ltd
ISBN :
9781138718418
Date de publication :
29 janv. 2019
Dimensions :
23,4 x 15,6 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.