Guide to service desk concepts, a
Auteur :
Knapp, Donna
Éditeur :
Knapp, Donna
ISBN :
9781285063539
Date de publication :
25 févr. 2013
Dimensions :
23,1 x 18,9 x 1,5 cm
Poids :
590 g
Langue :
Anglais
Pays d'origine :
USA
Introduces the developments, research, resources and trends as they happen in computer user support. This title reviews the processes and technologies that ensure the service desk is operating effectively and examines how leading organizations measure service desk success.