Guide to computer user support for help desk and support specialists, a
Auteur :
Beisse, Fred
Éditeur :
Cengage Learning, Inc
ISBN :
9781285852683
Date de publication :
23 sept. 2014
Dimensions :
3,8 x 19,0 x 23,6 cm
Poids :
1180 g
Langue :
Anglais
Pays d'origine :
USA
Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.