Start with the customer: how to deliver world-class customer service
Auteur :
Cross, Peter / Causon, Jo
Éditeur :
Pearson Education Limited
ISBN :
9781292471457
Date de publication :
26 août 2025
Dimensions :
21,5 x 14,5 x 1,0 cm
Poids :
30 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever you're selling and wherever you're selling it.