Service operations management
Auteur :
Johnston, Robert / Shulver, Michael / Slack, Nigel / Betts, Alan
Éditeur :
Pearson Education Limited
ISBN :
9781292739090
Date de publication :
4 sept. 2025
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Address real-world organisational challenges by applying the principles of Service Operations Management Service Operations Management, 6th edition provides an understanding of how service performance can be improved in organisations. It features tools and techniques throughout, along with examples from a wide variety of international businesses.