Citizen satisfaction: improving government performance, efficiency, and citizen trust
Auteur :
Morgeson, F.
Éditeur :
Palgrave Macmillan
ISBN :
9781349344154
Date de publication :
23 déc. 2015
Dimensions :
21,6 x 14,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.