Confronting mistakes: lessons from the aviation industry when dealing with error
Auteur :
Hagen, J.
Éditeur :
Palgrave Macmillan
ISBN :
9781349446551
Date de publication :
1 janv. 2013
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.