Business and service telephone conversations: an investigation of british english, german and italian encounters
Auteur :
Varcasia, Cecilia
Éditeur :
Palgrave Macmillan
ISBN :
9781349449194
Date de publication :
1 janv. 2013
Dimensions :
21,6 x 14,0 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.