Nincompoopery: why your customers hate you--and how to fix it
Auteur :
Brandt, John R.
Éditeur :
HarperCollins Focus
ISBN :
9781400213672
Date de publication :
22 août 2019
Dimensions :
23,6 x 16,0 x 2,5 cm
Poids :
376 g
Format :
With dust jacket
Langue :
Anglais
Pays d'origine :
USA
Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization--large or small, and regardless of industry--can innovate in ways that delight customers and attract top-level talent.