Cases in operations management: building customer value through world-class operations
Auteur :
Klassen, Robert D. / Menor, Larry J.
Éditeur :
SAGE Publications Inc
ISBN :
9781412913713
Date de publication :
7 sept. 2005
Dimensions :
23,1 x 18,7 cm
Poids :
800 g
Langue :
Anglais
Pays d'origine :
USA
The cases illustrate basic concepts while expanding students′ understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.