Lean six sigma in service: applications and case studies
Éditeur :
Taylor & Francis Inc
ISBN :
9781420078886
Date de publication :
20 mai 2009
Dimensions :
23,4 x 15,6 cm
Poids :
816 g
Langue :
Anglais
Pays d'origine :
USA
Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. This title describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction related processes.