Customer satisfaction planning: ensuring product quality and safety within your mrp/erp systems
Auteur :
Hirata, Thomas T.
Éditeur :
Taylor & Francis Inc
ISBN :
9781420083811
Date de publication :
15 oct. 2008
Dimensions :
22,9 x 15,2 cm
Poids :
320 g
Langue :
Anglais
Pays d'origine :
USA
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.