Employees first, customers second: turning conventional management upside down
Auteur :
Nayar, Vineet
Éditeur :
Harvard Business Review Press
ISBN :
9781422139066
Date de publication :
8 juin 2010
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
340 g
Format :
Cloth over boards
Langue :
Anglais
Pays d'origine :
Grande Bretagne
One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.