Organizational listening: the missing essential in public communication
Auteur :
Macnamara, Jim
Éditeur :
Peter Lang Publishing Inc
ISBN :
9781433130526
Date de publication :
29 nov. 2015
Dimensions :
22,5 x 15,0 cm
Poids :
540 g
Langue :
Anglais
Pays d'origine :
USA
This landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity.