Organizational listening: the missing essential in public communication
Auteur :
Macnamara, Jim
Éditeur :
Peter Lang Publishing Inc
ISBN :
9781433130533
Date de publication :
13 déc. 2015
Dimensions :
23,0 x 15,5 cm
Poids :
640 g
Langue :
Anglais
Pays d'origine :
USA
This landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity.