10 essentials for high performance quality in the 21st century
Auteur :
Stamatis, Diomidis H.
Éditeur :
Taylor & Francis Inc
ISBN :
9781439876008
Date de publication :
20 déc. 2011
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
635 g
Format :
Unsewn / adhesive bound
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that sup