Efficiency in the public sector
Éditeur :
Springer-Verlag New York Inc.
ISBN :
9781441949233
Date de publication :
3 déc. 2010
Dimensions :
23,5 x 15,5 cm
Langue :
Anglais
Pays d'origine :
USA
For a government agency that provides a public service, striving for unreasonable benchmark targets for efficiency may lead to a deterioration of service quality, along with an increase in stress and job dissatisfaction for public sector employees.