Understanding everyday incivility: why are they so rude?
Auteur :
Lane, Shelley D.
Éditeur :
Bloomsbury Publishing Plc
ISBN :
9781442261853
Date de publication :
28 août 2017
Dimensions :
23,8 x 15,7 x 2,6 cm
Poids :
581 g
Langue :
Anglais
Pays d'origine :
USA
Diving into the annoying behaviors that color our day-to-day interactions with other people, author Shelley D. Lane considers why we label certain acts as rude, crude, or selfish and others as polite and proper. This book offers strategies for responding effectively and appropriately to what we may interpret as incivility.