How to resolve conflict: a practical mediation manual
Auteur :
Gilman, James E.
Éditeur :
Bloomsbury Publishing Plc
ISBN :
9781442267978
Date de publication :
3 janv. 2017
Dimensions :
22,7 x 15,3 x 0,9 cm
Poids :
213 g
Langue :
Anglais
Pays d'origine :
USA
This manual includes all the resources needed to teach and train mediators in the skills of conflict resolution. It explains the conceptual framework of conflict and peacemaking, the steps of the mediation process, and the resources necessary to conduct mediation sessions, including practice through role-playing.