Complaint is a gift, a: recovering customer loyalty when things go wrong
Auteur :
Barlow, Janelle
Éditeur :
Barlow, Janelle
ISBN :
9781442965010
Date de publication :
24 févr. 2009
Dimensions :
25,4 x 17,8 x 2,7 cm
Poids :
927 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Canada
The title of this book can be a little misleading because ostensibly this is just a book about how to deal with complaints. And while complaints are talked about on just about every single page, this book is really about a much more important and ...