Outsourcing and service work in the new economy: the case of call centres in mexico city
Auteur :
Alvarez-Galvan, Jose-Luis
Éditeur :
Alvarez-Galvan, Jose-Luis
ISBN :
9781443837385
Date de publication :
1 avr. 2012
Dimensions :
21,2 x 14,8 x 2,3 cm
Poids :
431 g
Format :
With dust jacket
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector.