Do it right!: best practices for serving young adults in school and public libraries
Auteur :
Jones., Patrick
Éditeur :
Jones., PatrickShoemaker, Joel,
ISBN :
9781555703943
Date de publication :
28 févr. 2001
Dimensions :
22,9 x 15,2 x 1,3 cm
Poids :
340 g
Langue :
Anglais
Pays d'origine :
USA
Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need. Here, the authors apply customer service theory and technique to serving this population.