Starting and operating live virtual reference services: a how-to-do-it manual for librarians
Auteur :
Meola, Marc
Éditeur :
Meola, MarcStormont, Sam,
ISBN :
9781555704445
Date de publication :
30 sept. 2002
Dimensions :
27,8 x 21,6 x 1,3 cm
Poids :
544 g
Langue :
Anglais
Pays d'origine :
USA
In this text the minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service. They identify five service models: basic; homegrown; advanced; collaborative; and corporate.