Conducting the reference interview: a how-to-do-it manual
Auteur :
Ross, Catherine Sheldrick
Éditeur :
Ross, Catherine SheldrickNilsen, Kirsti,Radford, Marie L.,
ISBN :
9781555706555
Date de publication :
15 juil. 2009
Dimensions :
22,9 x 15,2 x 1,6 cm
Poids :
715 g
Langue :
Anglais
Pays d'origine :
USA
Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional and face-to-face models of communication. This book includes exercises and examples to help you practice effective reference transactions.