Value stream management for the lean office: eight steps to planning, mapping, & sustaining lean improvements in administrative areas
Auteur :
Tapping, Don / Shuker, Tom
Éditeur :
Taylor & Francis Inc
ISBN :
9781563272462
Date de publication :
20 févr. 2003
Dimensions :
28,0 x 21,0 cm
Poids :
514 g
Langue :
Anglais
Pays d'origine :
USA
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of bas