Freedom from command and control: rethinking management for lean service
Auteur :
Seddon, John
Éditeur :
Taylor & Francis Inc
ISBN :
9781563273278
Date de publication :
12 août 2005
Dimensions :
22,9 x 15,2 cm
Poids :
482 g
Langue :
Anglais
Pays d'origine :
USA
Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.