Communication skills for surviving conflicts at work
Auteur :
Anderson, Janice Walker
Éditeur :
Anderson, Janice Walkeretc.,Foster-Kuehn, Myrna,McKinney, Bruce,
ISBN :
9781572730571
Date de publication :
31 janv. 1996
Dimensions :
23,0 cm
Langue :
Anglais
Pays d'origine :
USA
Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses.