Transactional six sigma and lean servicing: leveraging manufacturing concepts to achieve world-class service
Auteur :
Ehrlich, Betsi Harris
Éditeur :
Taylor & Francis Inc
ISBN :
9781574443257
Date de publication :
13 juin 2002
Dimensions :
23,4 x 15,6 cm
Poids :
710 g
Langue :
Anglais
Pays d'origine :
USA
A 'how-to' book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results.