Maximizing call center performance: 136 innovative ideas for increasing productivity and customer satisfaction
Auteur :
Bodin, Madeline
Éditeur :
McGraw-Hill Education - Europe
ISBN :
9781578200269
Date de publication :
1 janv. 1999
Dimensions :
22,9 x 15,2 cm
Poids :
270 g
Langue :
Anglais
Pays d'origine :
USA
Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h