Tele-stress: relief for call center stress
Auteur :
Coscia, Stephen
Éditeur :
Taylor & Francis Ltd
ISBN :
9781578200290
Date de publication :
11 janv. 1998
Dimensions :
22,9 x 15,2 cm
Poids :
240 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;