Practical guide to call center technology, a: select the right systems for total customer satisfaction
Auteur :
Waite, Andrew
Éditeur :
Taylor & Francis Ltd
ISBN :
9781578200948
Date de publication :
2 janv. 2002
Dimensions :
22,9 x 15,2 cm
Poids :
930 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording