Call center handbook, the: the complete guide to starting, running, and improving your call center
Auteur :
Dawson, Keith
Éditeur :
Taylor & Francis Ltd
ISBN :
9781578203055
Date de publication :
20 nov. 2003
Dimensions :
22,9 x 15,2 cm
Poids :
530 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.