Designing the best call center for your business
Auteur :
Read, Brendan
Éditeur :
Taylor & Francis Ltd
ISBN :
9781578203130
Date de publication :
2 janv. 2005
Dimensions :
22,9 x 15,2 cm
Poids :
710 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f