Loyalty rules: how today's leaders build lasting relationships
Auteur :
Reichheld, Frederick F.
Éditeur :
Harvard Business Review Press
ISBN :
9781578512058
Date de publication :
1 sept. 2001
Dimensions :
24,1 x 16,5 cm
Poids :
538 g
Format :
Cloth over boards
Langue :
Anglais
Pays d'origine :
USA
Uses stories from a range of top companies to illustrate why building loyalty is more important than ever - and how to do it.