Heart of hospitality, the: great hotel and restaurant leaders share their secrets
Auteur :
Solomon, Micah
Éditeur :
Select Books Inc
ISBN :
9781590793787
Date de publication :
11 oct. 2016
Dimensions :
22,9 x 15,2 cm
Poids :
482 g
Format :
Cloth over boards
Langue :
Anglais
Pays d'origine :
USA
Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"--