Loyalty rules: how today's leaders build lasting relationships
Auteur :
Reichheld, Frederick F.
Éditeur :
Harvard Business Review Press
ISBN :
9781591393245
Date de publication :
1 sept. 2003
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
330 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
USA
Argues that loyalty provides the acid test for leadership in volatile business environment, and that most leaders deserve failing grades. This book illustrates how superior leaders create networks of mutually beneficial, trust-inspiring partnerships between customers, employees, suppliers, and investors.