Judgement on the front line: why the smartest companies trust their people to make real decisions
Auteur :
De / DeRose, Chris / DeRose, ChrisTichy, Noel M.,
Éditeur :
Penguin Books Ltd
ISBN :
9781591843887
Date de publication :
11 oct. 2012
Dimensions :
23,2 x 16,0 x 2,6 cm
Poids :
484 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Front-line employees who deal directly with customers are the face of any organization. This title offers examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes and more.