Service excellence in organizations, volume i: eight key steps to follow and achieve it
Auteur :
Urquhart, Fiona
Éditeur :
Business Expert Press
ISBN :
9781631577017
Date de publication :
30 mai 2019
Dimensions :
22,8 x 15,2 x 0,8 cm
Poids :
218 g
Langue :
Anglais
Pays d'origine :
USA
Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.